FAQ and help
Questions, answered plainly
Getting started
When can I get Gallen?
The beta is open now on Android. Create a free account, then get the app from your dashboard. A public release has not been announced; iOS comes later.
Does it cost anything?
No. Gallen is free during the beta. There is no subscription, and we'll tell you before anything changes.
Do I need an account?
To download the beta, yes: a free account on the dashboard, with a sign-in code sent to your email and no password. Inside the app, signing in and sync are optional.
Devices
Which devices does it work with?
Gallen is tested with a WHOOP 5.0 / MG strap and an Oura Ring 4. Other models are not supported yet. Gallen is independent and not affiliated with either maker.
Can I keep using my device's own app?
A strap pairs with one phone app at a time, and Gallen clears history from the strap once stored. Pairing a ring installs Gallen's own key, so its original app cannot connect until the ring is reset.
Why are there no scores yet?
Recovery needs four nights of data. Keep the device charged and open Gallen once in the morning.
Scores
Are these the official scores of my device's maker?
No. They are Gallen's own formulas, written down in full. They will not match another app exactly.
Is Gallen a medical device?
No. The scores are estimates for personal interest, not for diagnosis or treatment.
Privacy and data
Does my raw data leave the phone?
No. Only derived daily numbers can sync, and only if you turn sync on.
What does the AI see?
If you turn AI insights on: a compact daily summary of scores and tag names, plus what you type to the coach. Never raw samples, notes or your name.
How do I delete my data?
Delete the app to remove phone data. Delete your account to remove server data, all at once.
Works with
Tested devices
Gallen talks to these devices directly over Bluetooth. They are the ones it has been tested with.
- Strap
- WHOOP 5.0 / MGTested with. Live heart rate, history, steps and battery.
- Ring
- Oura Ring 4Tested with; support is newer than the strap's. Pairing gives the ring Gallen's own key, so the ring's own app can no longer connect to it.
Tested with, not certified. Other models are not supported yet. Device names are trademarks of their respective owners; Gallen is independent and not affiliated with or endorsed by their makers.